To contact our technical support department fill out the form or call or email
 *indicates required field
Name:* Company:*
Phone: Email:*
Fax:
Question/Comment:

Call: 1-800-527-9156 – press extension 1
For after-hours support, call: 1 (631) 897-7971
 Tel: 1 (631) 864-3699 · Fax: 1 (631) 864-2631
Email: Support@emscomm.com
Click here for instructions download page

RETURN POLICY
All Electronic Micro Systems Inc. (EMS) products are warranted to be free from defects in workmanship and material for a period of 24 months (2 years) from date of purchase. Please read the warranty below. During installation, if a product does not appear to function properly, the installer must call the EMS Technical Support Department at 1 (800) 527-9156, Monday through Friday. If the technician determines that the product is not functioning, an RA (Return Authorization) number will be issued, allowing the installer to return the product directly to EMS for immediate replacement or credit.

Returns with no fault found, will result in a bench charge plus shipping costs. Returns without an RA number will result in a restocking fee of 25%, plus shipping costs.

WARRANTY STATEMENT
Electronic Micro Systems Inc. warrants its products to be free from defects in materials and workmanship under normal use and service for 24 months (2 years) from date of purchase. Seller’s obligation shall be limited to repairing or replacing, at its option, free of charge for materials or labor any product which proves defective in materials or workmanship under normal use and service. EMS shall not be responsible for any damage to the unit incurred during installation. Seller shall have no obligation under this Limited Warranty or otherwise if the product is altered or improperly repaired or serviced by anyone other than EMS factory service.

For warranty service, contact EMS at 1 (631) 864-3699 or 1 (800) 527-9156.
 Tel: 1 (631) 864-3699 · Fax: 1 (631) 864-2631

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE, WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. IN NO CASE SHALL SELLER BE LIABLE TO ANYONE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, OR UPON ANY OTHER BASIS OF LIABILITY WHATSOEVER, EVEN IF THE LOSS IS CAUSED BY THE SELLER’S OWN NEGLIGENCE OR FAULT.